Tailored use case scenarios that drive measurable results for the financial services industry

Client Challenge

A large banking customer needed to integrate robust fraud protection into their existing Risk Framework, without making the onboarding process too complex or frustrating for customers.

Solution

Integrated white-labelled risk platform to streamline ID and meet KYC/AML and reduced friction, ensuring secure and seamless onboarding.

40%

Reduction in compliance breaches

$15M

Potential fines and mitigated regulatory risks.

Full payback of the system cost in under 12 months.

Increased approval rates through streamlined onboarding

Reduced manual workload with automated verification

Improved internal referrals via enhanced risk screening

Client Challenge

Detecting fraud attempts in real-time during over the phone insurance claims process.

Solution

Integrated real-time voice analytics to detect stress and deception cues

+35%

More fraudulent attempts detected early

$8M

Reduced fraud losses annually

Direct cost savings from reduced fraud incidents

Protection of brand reputation and customer trust

Decreased manual review and investigation workload

Client Challenge

Low cross-sell rates for products (credit cards, loans)

Solution

Used voice analytics to identify customer needs and sentiment in real-time, providing sales agents with prompts.

18%

Increase in product cross-sell rates

$4M

Revenue uplift within the first year

Increased revenue from targeted offers

Higher customer satisfaction through personalized recommendations

Improved sales team effectiveness

Client Challenge

High customer churn due to poor service experiences

Solution

Voice analytics analyzed emotional cues and dissatisfaction indicators during interactions.

25%

Reduction in customer complaints.

10%

increase in Net Promoter Score

Improved CX leading to higher loyalty

Early issue identification and proactive resolution

Early issue identification and proactive resolution