Transformative results across insurance, defense, and gaming industries through advanced risk detection and voice analytics.

Client Challenge

• Legacy fraud detection systems lacked real-time risk assessment
• Increased consumer expectations for fast, seamless claims
• Rising incidents of opportunistic fraud post-COVID

EIS Solution

Deployed voice analytics to assess claimant risk early in the process, enabling faster settlements for low-risk cases and targeted investigation for flagged claims.

59%

Increase in immediate claim settlements

36%

Uplift in average fraud loss savings per claim

Enhanced customer experience without compromising fraud detection

Reduced manual claim review effort

Faster settlements improving customer satisfaction

Early identification of 
high-risk cases reducing payout exposure

Client Challenge

• Insider threats during commando recruitment posed high operational risk
• Traditional vetting methods were slow and incomplete
• Urgent need for field-ready, culturally adaptive risk screening

EIS Solution

Implemented voice analytics-based screening as part of the standard bio-enrollment process, enabling real-time identification of high-risk individuals.

100%

Increase in immediate claim settlements

8

Uplift in average fraud loss savings per claim

97%

Enhanced customer experience without compromising fraud detection

Accelerated vetting time from 90 minutes to 5

Improved personnel safety and intelligence confidence

Scalable deployment with minimal field resources

Client Challenge

• Growing concerns over account security, fair play, and toxic behavior
• Manual moderation and fraud detection too slow and resource-intensive
• Risk of player churn due to unsafe or unfair environments

EIS Solution

Voice analytics applied to verify users, screen transactions, and monitor in-game interactions for behavioral risks and violations.

Player Verification & Fraud Prevention

Secure account creation, recovery, and in-game purchases

Esports Integrity

Risk-based review of disputes and behavioral analysis

Community Safety

Monitoring voice chat for harassment or harmful behaviour

Reduced fraud and account compromise

Faster resolution of disputes and fewer false bans

Improved player retention and platform reputation